Refund Policy

At TRELLIS 3D AI, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

• Time Limit & Credit Type: Refund requests are only applicable to subscription credits and must be made within 3 days of your purchase. For add-on credits, we cannot process any refund requests.
• Credit Usage: If you have used more than 50 subscription credits, you are not eligible for a refund, regardless of the time since purchase.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for subscription credits, please follow these steps:

1. Contact Us: Reach out to our support team at [email protected].

2. Provide Details: Include your account email, order number, purchase date, and reason for the refund request.

3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your purchase.

Tip: Please note that add-on credits are non-refundable.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome soon. If approved, your refund will be processed to your original payment method.

• Please note that the refund amount may be subject to a processing fee not exceeding six percent (6%) of the initial payment, and that add-on credits are not refundable.

If you have questions about applicable fees or require further details, please contact our customer service team via [email protected] for assistance.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.